Industrial boiler www.bosch-industrial.com Services 2 | Services Comprehensive service: Worldwide and customer-focused With our industrial boiler service team, we provide the highest level of safety and offer you the ideal conditions for ensuring the efficiency, availability and reliability of your energy system over its entire life-cycle. From consultation, commissioning and maintenance through to remote diagnosis and the 24/7 hotline, we offer you a complete range of services and tailored service concepts. Quality of advice We have been active in boiler production since 1865. Our expertise supports you in all issues relating to your boiler system. This includes, for example, planning advice, training your plant personnel on-site, system analyses and water chemistry provision. Worldwide Our local service teams are deployed worldwide and guarantee perfect service and maintenance of your boiler system. With an optional remote connection, we help you to save time and money. Customer-focused With tailored services, a service technician as a ­personal contact on-site and central customer ­support, we cover the customer requirements – from small or medium-sized companies right up to ­group-level. Together with the proven Bosch quality, smooth system operation is ensured. ­ Training In the customer service headquarters, our service technicians are ideally prepared for their work assignments with the latest training methods. On simulators, they learn to master burner and boiler technology, water treatment and the entire safety and control technology. Certified quality We manufacture our products in line with current ­standards and in accordance with the relevant ­applicable specifications for over 140 countries. The quality management systems in our plants are ­certified according to strict guidelines. At the customer’s request, we also carry out additional tests. Reliable supply of spare parts for decades The highest value is placed on material and supplier selection. Spare parts can often still be supplied after decades. The electronic archiving of all projectrelevant data ensures the 100 % identifiability and traceability of all parts over the boiler’s entire service life. Required technical changes, e. g. due to outdated engineering, are always considered. ­ Documentation From design and production right through to servicing and modernisation – the entire life-cycle of a Bosch boiler system is logged and archived. This means that we can provide operating instructions, Declarations of Conformity, service reports and other information about your system even after decades. Online support Find your responsible contact person on our website at www.bosch-industrial.com with just three clicks. Decisive service advantages for you 1 Commissioning After a cold check, the installed system is started up and set according to the specified key data. Successful commissioning is followed by detailed instruction of the customer’s operating staff with ­subsequent handover of the system to the operator. 2 MEC Remote secure remote monitoring With the remote monitoring tool MEC Remote, operators and boiler attendant can c ­ onveniently and securely access their hot water and steam boiler systems from afar. A further ­advantage is remote ­support from the Bosch industrial boiler ­service. The service experts can optimise control parameters, ­create remote diagnoses and eliminate sources of error. 3 Maintenance services As part of a maintenance services contract, our customer service engineers take on the ­inspection and maintenance of your boiler, ­combustion, control and water treatment systems right through to the complete boiler house. The ­operating safety and availability of your system is increased, fuel consumption optimised and ­production stoppages avoided. Upon request, we also take on all monitoring work during the stipulated 72 hr tests. 4 24/7 on-call service Our customer service engineers are available to you around the clock, on every day of the year, wherever you are in the world. Thanks to a close ­network of service areas, we ensure we can react in the shortest possible time. 5 Regular boiler inspections Our specialists carry out all necessary ­preliminary work on your boiler system for testing by authorised inspectors. The required ­documents are created according to the national regulations and all components prepared for testing. 6 Supply of spare parts We can supply several thousand parts ­immediately from stock and can send these worldwide using express shipping upon request. You can access spare parts via our hotline even outside business hours and on Sundays and public holidays. Fast and reliable processing of your order is ­consequently ensured. You can use our international service for professional refitting and optimum ­adjustment of the spare part. 24-hour spare part hotline Germany/international +49 180 5010540*