HELP & CONTACT

Quickly find out how to access the Industrie.com web site and services by browsing our frequently asked questions. You can also contact our customer service for help.

Contact
us:

+33 1 77 92 94 75
Monday to Friday :
9 am to 6 pm (GMT+1)

Need help?

FOR VISITORS

  • How do I make a transaction?

    There is no online transaction. This is a contact platform for sellers and buyers to get in touch via requests for quotation and direct contacts. Transactions are made depending on the seller's preferences (online transaction on the seller's website, payment after receipt of goods,...)

  • Questions concerning your order

    Industrie.com is a contact platform. Please direct any questions concerning your order(s) at the respective seller by visiting his online booth and clicking on the "contact"-button.

  • What are Industrie.com's responsabilities regarding the products displayed by the exhibitors?

    Industrie.com is not a sales platform. Its purpose is to enable contact between buyers and sellers by means of request for quotation and direct contacts. Industrie.com is thus not to be held responsible for any transaction made on other websites. Accordingly and in order to guarantee the internet portal's credibility and trustworthiness we reserve the right to remove any company's booth that does not respect its responsibilities.

  • Can I submit a category?

    If you cannot find the right category for your products you have the possibility to suggest one. In order to submit your category you have to click on the "Suggest a category"-button and fill out the form. Our team is going to add your suggestion to the list in 48h max. upon approval.

FOR EXHIBITORS

  • How much time will it take to display my booth online?

    Once you have supplied us with all the information on your products or services your booth will appear online within 1 hour.

  • How will visitors find my products?

    There are 3 possibilities for visitors to find your products: All of your products and/or services are listed in the categories of your choice and can thus easily be found via category search. They are also accessible thanks to the search engine situated on each page of Industrie.com. Plus, all of your products are visible on your online booth.

  • Can I modify my booth once it is online?

    Of course, your booth can be modified. To change your booth according to your needs, please contact us at +33 1 77 92 94 75.

  • What is the maximum size for the picture?

    You don't have to worry about picture size. For uniformity reasons we are going to redimension your pictures according to the graphic specifications of our website. To ensure good picture quality we recommend you to send in your pictures in .jpg 72 dpi - format.

  • Do I have to state a product code?

    In the field « Product name » do not state the product code but the product's generic name, e.g.: « sensor». In the field of product description you can specify the product's characteristics, and if you wish, the product code.

  • Size of the product description text

    The product description is limited to a defined number of characters.

  • I am self-employed, can I sign up as well?

    Yes. However, you need to be registered as self-employed. Industrie.com offers the same possibilities to very small businesses as to big companies to promote their pruducts.

  • Our company has many products. Do you have a suitable solution for us?

    You can display several hundred products by choosing our Pack Unlimited. There is also the possibility to post your complete product catalogue online making all of your products visible to the fair's visitors.

  • Can I also promote only one single product?

    Yes, you can open a booth displaying only one single product.

  • Do I have to display all of my product range?

    No, you can display only the products you wish to be seen. You also have the possibility to post your complete product catalogue online in pdf-format.

  • How long can my products be displayed on Industrie.com?

    Your products will be on Industrie.com for a limited time, depending on the Pack you have chosen. We propose yearly supscriptions which are extended by tacit renewal, thus allowing a permanent access to your product range.

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